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Feedback regarding the way Seaway Hyundai provides services to persons with disabilities can be made verbally at the dealership, by email sales@seawayhyundai.ca, online through our Contact Us page, by phone (613-933-8135) or by mail (701 Rosemount Ave, Cornwall, Ontario, K6J 3E5). Feedback forms can be made available in a variety of formats.

Please contact us at sales@seawayhyundai.ca for a copy of our Accessible Customer Service Plan

 

 

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Seaway Hyundai is committed to excellence in serving all customers including people with disabilities.

 

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.  Assistive devices could include wheel chairs, walkers, etc).

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  A fee will not be charged for support persons.

 

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (accessible washrooms and accessible entrances), Seaway Hyundai will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at all entrance doors of the building and on our website at www.seawayhyundai.com.

 

Training for Staff

Seaway Hyundai will provide training to employees, volunteers and others who deal with the public or third parties on their behalf.

Individuals in the following positions will be trained:

  • Sales Managers
  • Sales Consultants
  • F&I Consultants
  • Service Managers
  • Service Consultants
  • Parts Managers
  • Parts Consultants
  • Shuttle Drivers

This training will be provided to staff after 3 months of being hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Seaway Hyundai’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Seaway Hyundai’s goods and services.

Staff will also be trained when changes are made to our plan.

 

Feedback Process

Customers who wish to provide feedback on the way Seaway Hyundai provides goods and services to people with disabilities can do so in-person, by phone or by e-mail.

All feedback will be directed to Marc Lapointe.

Customers can expect to hear back within 2 days.

Complaints will be addressed according to our organization’s regular complain management procedures.

Notice of Availability

Seaway Hyundai will notify the public that our policies are available upon request through our website.  Please click the “Accessibility” link at the bottom right of our webpage.

Modifications to this or other policies

Any policy of Seaway Hyundai that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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The Hyundai names, logos, product names, feature names, images and slogans are trademarks owned by Hyundai Auto Canada Corp.
Please contact us at sales@seawayhyundai.ca for a copy of our Accessible Customer Service Plan or a copy of our feedback form.
*We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice. Prices shown include freight, destination and air fees, but do not include H.S.T. or Licensing. Please contact us to verify current promotions.
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